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Coursera

Technical Communication Essentials

via Coursera

Overview

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This course is for: -People who need to brush up on technical communication (tech comm) skills within their current role -People who are interested in pursuing a career as a technical communicator, technical writer, usability specialist, project manager, content writer, or related role. Course Objectives: - Define technical communication, its processes, and its ethical considerations. - Analyze and adapt to audiences for technical communication. - Write and revise technical content for different audiences. - Apply design, usability, and accessibility to technical communication examples. This course isn't meant to present formulas or rules for "correct" writing. Tech comm is too complex for that! Instead, the course will help you hone your strategic thinking and decision-making skills so that you can create the most effective technical communication for your particular situation. First, we'll address the importance of audience, integration with AI, and strategies for analyzing your tech comm situation when you don't know where to begin. Second, you'll practice research and plain writing strategies. Third, you'll learn to design pages, test for usability and accessibility, and revise your communication.

Syllabus

  • Preparing for Tech Comm
    • You'll learn what technical communication (tech comm) is and what makes it stand out from other forms of communication. This module covers the connection between tech comm and ethics, the importance of audience, integration with AI, and strategies for analyzing your tech comm situation when you don't know where to begin.
  • Creating Tech Comm
    • You'll learn about managing tech comm projects, gathering data to help you answer your research questions, writing clearly based on audience needs, and defining technical terms precisely and thoroughly.
  • Strengthening Tech Comm
    • In this module, you'll learn about how to apply basic visual design principles to make your work more readable, how to test your work for usability and accessibility, and how to revise and edit it to best meet your audiences' needs.

Taught by

Abigail Bakke, Ph.D.

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