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Coursera

Social Media and Brand Engagement

Coursera via Coursera

Overview

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This course develops skills for building and maintaining brand presence across social platforms. You'll learn to optimize organic and paid social content, use scheduling and management tools like Hootsuite and Buffer, and ensure visual consistency across all brand touchpoints. By the end of this course, you'll be able to manage social media engagement, audit brand consistency, and measure brand awareness using both quantitative and qualitative methods. These competencies prepare you for social media management and brand coordination roles. Who this is for: Marketing coordinators, social media specialists, small business owners, and professionals looking to elevate their social media management skills. Basic digital marketing knowledge is helpful but not required.

Syllabus

  • Optimize Posts and Ads
    • Stop posting into the void. This 90-minute, tool-agnostic module teaches professionals the fundamental strategies behind high-performing social media. You will master the critical difference between authentic organic content and the targeted reach of paid ads. Learn to write sharp, optimized copy that reflects a unique brand voice and drives action. You will also master using audience-relevant hashtags to connect your content with the right conversations. The module culminates in you creating a complete, strategically optimized social media post, ready to schedule on any platform and deliver measurable results.
  • Use Social Tools
    • Transform your social media from a daily chore into a strategic powerhouse. This module is for marketers who want to move beyond reactive posting and use professional platforms to drive efficiency, consistency, and engagement. You'll learn to use scheduling tools like Buffer to build a proactive content calendar and manage a centralized inbox with brand-aligned templates. Explore real-world case studies to balance automated efficiency with authentic interaction. The module culminates in a hands-on simulation where you'll manage a live social media queue and craft a strategic memo, equipping you with the skills to implement a powerful workflow.
  • Ensure Visual Consistency
    • In today's market, a consistent visual brand identity is essential. This 90-minute intermediate module is for marketing professionals, brand managers, and designers. You will learn why visual consistency is a cornerstone of brand recognition and how inconsistencies can erode trust. Through practical learning, you'll learn to apply brand guidelines, conduct a thorough brand audit, and identify visual discrepancies. Drawing on real-world examples from iconic brands, this module provides a practical framework for enforcing consistency. You'll complete a practice audit and a final project, demonstrating your ability to champion visual consistency within your organization.
  • Measure Brand Buzz
    • Go beyond likes and shares to truly understand what people are saying about your brand. This practical, hands-on module is for marketers who want to master measuring brand awareness. You will learn to distinguish between quantitative metrics, like share of voice, and the critical qualitative analysis of "what they're saying." Drawing lessons from iconic campaigns, you'll see why tracking sentiment is non-negotiable. Using a step-by-step process, you'll apply social listening techniques to analyze real-time conversations. The module culminates in a lab where you’ll capture live brand mentions, turning raw online buzz into actionable, strategic insight.
  • Brand Engagement Audit and Optimization Plan
    • This capstone project challenges you to apply all the social media and brand engagement skills from this long course in a comprehensive brand audit. You'll evaluate a brand's social presence, visual consistency, and awareness indicators, then develop actionable optimization recommendations for stakeholders.

Taught by

Professionals from the Industry

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