Overview

Updated in May 2025. This course now features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Master the art of IT project management by learning to manage scope, schedule, and resources effectively. This course equips you with essential techniques to define project requirements, develop schedules, estimate resources, and balance budgets while maintaining quality and performance standards. Dive into managing scope with tools like Work Breakdown Structures (WBS) and techniques for collecting requirements. Move on to schedule management by identifying milestones, estimating activities, sequencing tasks, and maintaining a project timeline. You'll also learn about baselines, schedule adjustments, and forecasting for seamless project execution. Explore cost estimation, budget determination, and performance tracking to ensure your projects are financially sound. Deepen your understanding of managing resources—both human and material—by examining team dynamics and resource lifecycle, and addressing gaps through gap analysis and stakeholder engagement strategies. This course is ideal for aspiring and current IT project managers, team leads, and business analysts with a basic understanding of project management principles. Whether you're working in Agile or traditional frameworks, the skills you'll gain here are indispensable.

Syllabus

Manage Scope and Requirements

In this module, we will explore the foundational processes for managing scope and requirements. You will learn how to collect requirements, define the project scope, and create a Work Breakdown Structure (WBS) to establish a clear framework for task allocation and project execution.

Manage Schedule

In this module, we will focus on managing project schedules with precision. From identifying key milestones and estimating activities to maintaining baselines and managing dependencies, this section equips you with the tools to ensure projects are delivered on time and within scope.

Manage Budget

In this module, we will examine budget management within IT projects. You will learn techniques for estimating costs, setting budgets, and applying forecasting methods to ensure financial objectives are met while accommodating project constraints.

Manage Quality and Performance

In this module, we will explore strategies for maintaining quality and performance in IT projects. Topics include retrospectives, performance evaluations, and a detailed review of testing types to ensure deliverables meet and exceed stakeholder expectations.

Manage Resources

In this module, we will delve into resource management techniques, from organizational structures and resource life cycles to team performance considerations. You will gain insights into managing resources effectively and aligning them with project needs.

Engage Stakeholders

In this module, we will focus on stakeholder engagement. You will learn how to identify stakeholders, establish effective communication strategies, and manage relationships to ensure project alignment with organizational and stakeholder priorities.