Microsoft 365 Platform Support

Microsoft 365 is the backbone of daily clinical communication, and this course gives you the hands-on skills to keep it running for healthcare staff. Designed for learners who have completed the Help Desk and Support course, it helps you build practical skills with Microsoft 365 account tools and Outlook. No prior Microsoft 365 administration experience is required. You'll build proficiency in the full user account lifecycle, starting with identity and access. You'll practice creating, updating, disabling, and verifying healthcare staff accounts while documenting every change for regulated-environment compliance. Once identity fundamentals are established, you'll troubleshoot Outlook profile, mailbox, calendar, and connectivity issues that clinical staff encounter daily. You'll use the Microsoft 365 admin center, Active Directory, Microsoft Entra ID, Microsoft Outlook and New Outlook, and ServiceNow or Jira Service Management for change documentation. By the end, you'll be able to handle the account and email support tasks that healthcare hiring managers expect a Tier 1 technician to perform independently.