Metrics that Matter: Improving Product Outcomes

Overview

In this course, learners will develop the ability to use metrics as a practical tool for alignment and better decision-making. They will explore how metrics support adaptable, impactful ways of working and how the right metrics can help teams understand progress, surface insights, and focus on outcomes that matter. Completing this course helps product professionals move beyond reporting for the sake of reporting. Learners will practice interpreting data in context, using metrics to guide conversations, and applying insights to real work rather than treating numbers as a control mechanism. The emphasis is on using metrics to support improvement and shared understanding, not compliance. What makes this course unique is its focus on mindset as much as measurement. Instead of teaching metrics as static indicators, the course shows how they become powerful when used thoughtfully and ethically. Designed by Scrum Alliance, this course helps learners strengthen their ability to guide teams and organizations using evidence, clarity, and agility in modern product environments.

Syllabus

Introduction to Metrics

Welcome to the first module of Metrics that Matter: Improving Product Outcomes! This course is designed to show you how to effectively use data to support agile ways of working. Throughout this learning experience, you will engage with a variety of content, including concise explanations, insightful video discussions with our experts, practical readings, interactive exercises to solidify your understanding, and knowledge checks to assess your progress. This course was created with expertise from Ilja Preuß, CSAT®, and Ram Srinivasan, CST®. The review team included Sekhar Burra, CST®, and Allan McPike, CSAT®.

Using Metrics in an Agile Way

Welcome to Module 2: Using Metrics in an Agile Way! In this module, we'll discover the core principles that guide the effective use of metrics when working in an agile way. Our primary learning objective is to understand the key reasons behind using metrics in a way that supports agile values, principles and practices. We'll explore how a shift in mindset transforms metrics from tools of control to enablers of learning and continuous improvement.

Key Metrics for Agile Teams

Welcome! Building on our understanding of principles behind using metrics in an agile context, this module focuses on practical application. While a wealth of metrics can support agile teams, such as those measuring team health and collaboration, we will primarily focus on key product development metrics in this module. We will identify key metrics, explore their typical uses, and understand their impact on agile teams. We'll also examine metrics for product value, workflow efficiency, product quality, and software delivery.