Overview

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Put technical communication principles into practice across common workplace documents and presentations. Drawing on content from Michael Markel and Stuart Selber, authors of Practical Strategies for Technical Communication, published by Macmillan Learning, this course develops your ability to communicate for professional purposes, from correspondence to recommendations and instructions. You will examine letters, memos, emails, and social-media posts, then apply writing principles to résumés, cover letters, and interview follow-up. You will analyze requests for proposals and develop proposals that address requirements with a clear structure and persuasive approach. You will also distinguish informational and recommendation reports, use problem-solving models and decision matrices, and write supported recommendations. Definitions, descriptions, instructions, manuals, and oral presentations extend your practice across additional professional formats. Through applied activities, you will draft a memo, cover letter, proposal, directive, recommendation, and instructions, and prepare an oral presentation. This course is part of the Technical Writing Essentials Specialization and can also be taken independently.

Syllabus

Corresponding in Print and Online
- Examine professional correspondence in print and online, including letters, memos, emails, and social-media posts; apply principles by preparing a memo.
Applying for a Job
- Examine communication practices across the job-application process, including professional branding, job search, résumés, job-application letters, interviews, and follow-up; practice a cover letter.
Writing Proposals
- Examine the purpose, logistics, deliverables, structure, and persuasion of proposals; interpret a request for proposals and write a proposal.
Writing Informational Reports
- Examine informational reports used in workplace communication, including directives, field reports, progress/status reports, incident reports, and meeting minutes; draft a directive.
Writing Recommendation Reports
- Examine recommendation reports, problem-solving models, decision matrices, and sample reports; apply principles by writing a recommendation.
Writing Definitions, Descriptions, and Instructions
- Examine definitions, descriptions, instructions, and manuals; evaluate instructions and write instructions using effective technical communication practices.
Making Oral Presentations
- Examine the role of oral presentations in technical communication, including preparation, organization, delivery, and responding to questions; develop an oral presentation.

Taught by

Macmillan Learning

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