Jira Issue Tracking and Quality Assurance

Coursera via Coursera

Go to class Write review

Details

Go to class

Provider

Coursera
Pricing

Paid Course
Languages

English
Certificate

Paid Certificate Available
Duration & workload

14 hours 29 minutes
Sessions

On-Demand
Subtitles

English

Found in

Part of

Jira Essentials: Beginner-Intermediate Mastery

Overview

Coursera Flash Sale

40% Off Coursera Plus for 3 Months!

Grab it

This course introduces you to Jira as a day-to-day tool for tracking work, managing quality assurance processes, and maintaining traceable, auditable project records. Beginning with navigation and a working understanding of issue types and hierarchy, you will progress to practical practices for creating well-documented issues, using filters to find and manage assigned work, and building personal dashboards to monitor progress. The course covers core defect logging and linking techniques to ensure traceability, and walks learners through testing workflows and verification practices to confirm fixes. Designed for early-career practitioners and team members new to Jira, the course emphasizes hands-on, repeatable behaviours: writing clear tickets, applying consistent workflow transitions, and using search and export tools to prepare data for reporting. You will develop the ability to perform quick triage of assigned work, execute manual test cases, and document results. You will also assess the status and quality of issues in preparation for daily standups and QA reviews.

Syllabus

Jira: Navigate, Track, and Organize

Feeling lost and overwhelmed by project management tools like Jira when joining a new team? "Navigate, Track, and Organize Your Work" is a beginner's module that turns this confusion into confidence. It teaches universal principles of digital work management that apply across platforms. You will learn to navigate project boards and backlogs, understand the language of modern work (epics, stories, tasks), and see how your tasks fit into the bigger picture. By mastering how to track and update your work, you will provide your team with crucial visibility and become an organized, indispensable contributor from day one.

Jira: Create, Track, and Workflow Issues

Poor Jira usage creates project chaos, with vague tickets and outdated statuses causing confusion and delays. "Jira: Create, Track, and Workflow Issues" is a module for all team members to transform Jira into an engine for momentum. You will learn to create perfectly clear issues, track work with powerful search (JQL) and custom dashboards, and use workflows to communicate progress with integrity. Master the skills to make Jira a trusted source of truth, thereby ensuring a seamless workflow from "To Do" to "Done," and turning you into a driver of your team's success.

Analyze Jira: Find Your Open Work

Feeling overwhelmed by a chaotic firehose of project notifications? This module teaches you to master your work management tool's most powerful feature: its search engine. Transition from being a passive recipient of tasks to an empowered user. You will learn to build precise queries using filters and sorting to cut through the noise and create a clear, prioritized to-do list. By saving these custom searches, you can create a personal dashboard that instantly shows you what to work on next, transforming your project tool from a source of stress into a command center for focus and clarity.

Track, Export, and Dashboard in Jira

Tired of manually digging for project data in Jira? "Track, Export, and Dashboard in Jira" is a beginner's module that transforms you into a data-driven leader. You'll learn to analyze project health using List, Board, and Timeline views to spot bottlenecks and assess deadlines. Then, you'll master exporting specific data to create powerful custom reports. Finally, you'll build a personal Jira dashboard with real-time gadgets to monitor workloads, track progress, and visualize key metrics. Stop making guesses and start leading with clear, actionable insights that turn project chaos into dashboard clarity.

Track, Log, and Link Jira Defects Fast

"Track, Log, and Link Jira Defects Fast" is a beginner's module for IT, operations, and development teams. It teaches you to create clear, high-quality bug reports that accelerate resolution time. You will master documenting issues with reproducible steps, contrasting expected vs. actual results, and differentiating priority from severity for effective triage. The module also covers using Jira's issue linking to clearly map dependencies. You will learn to log and manage defects smarter, not just faster, enabling your team to diagnose and resolve technical problems with maximum efficiency.

Verify Jira History: Confirm Accuracy Fast

When a Jira ticket's status is incorrect, chaos ensues. "Verify Jira History: Confirm Accuracy Fast" is a module for any professional who needs project data they can trust. It teaches you to be a detective for your project, moving beyond basic tracking to master forensic analysis. You will learn to investigate an issue’s true status by analyzing its change history for red flags, interpreting comments for hidden context like blockers, and cross-referencing with linked issues and code commits. Stop basing decisions on bad data and learn to find the truth in Jira.

Jira for Quality Assurance Testing

"Jira for Quality Assurance Testing" is a beginner's module for aspiring QA professionals, developers, and project teams. It provides a structured path to mastering fundamental software testing methodologies within the Jira ecosystem. You'll learn to distinguish between smoke, regression, and exploratory testing. Through hands-on instructions, you will become proficient in executing manual test cases and documenting results with evidence directly in Jira. The module emphasizes clear communication, equipping you to implement systematic QA processes that help your team identify defects early and deliver reliable software with confidence.

Verify Fixes and Analyze Quality Metrics

Tired of "zombie bugs" that return after being "fixed"? "Verify Fixes and Analyze Quality Metrics" is a beginner's module that transforms you into a quality leader. You will master a structured workflow for verifying individual fixes, ensuring their permanent resolution before closure. Then, you'll learn to analyze key metrics, such as bug creation vs. resolution rates, to assess your project's overall health. By the end, you'll stop guessing about quality and start using data to prove it, confidently answering not just if a bug is fixed, but "What is the true state of our product's quality?"

Status Dashboard and QA Report

In this project, you will transform raw project data into actionable intelligence. You’ll build a two-view dashboard to visualize KPIs and at-risk items, and then use generative AI to draft a weekly status report, applying a QA checklist to produce a final, human-reviewed version. Critically, you will evaluate the AI’s performance by building a confusion matrix to compute its precision and recall. Based on your findings, you’ll make a business recommendation, proving your ability to deliver clear, data-driven reports and validate AI tools for responsible use in a professional business environment.