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Coursera

Improve Email Deliverability

Coursera via Coursera

Overview

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If your emails aren’t reaching the inbox, your campaigns can’t succeed. This course teaches you how to improve email deliverability by understanding the signals, systems, and technical setup that determine inbox placement. You’ll begin by learning how sender reputation is built and evaluated. You’ll analyze key metrics like bounce rates, spam complaints, and engagement patterns to identify early warning signs of deliverability issues. Then, you’ll apply practical strategies to improve inbox placement, including list hygiene, re-engagement workflows, and send cadence optimization. As you progress, you’ll explore the technical foundation of deliverability. You’ll learn how authentication protocols like SPF, DKIM, and DMARC verify your identity and impact how email providers handle your messages. You’ll also audit deliverability performance using tools like HubSpot and Mailchimp. Through hands-on labs and realistic scenarios, you’ll practice diagnosing problems, cleaning contact lists, and recommending improvements. By the end of this course, you’ll be able to proactively manage deliverability, protect sender reputation, and ensure your emails consistently reach your audience. This course is ideal for email marketers, CRM specialists, and digital marketers who want to improve campaign performance by strengthening deliverability fundamentals.

Syllabus

  • Deliverability: Reputation Analysis
    • This module introduces email deliverability as a measurable reputation discipline. Learners explore how sender behavior affects inbox placement, how bounce and spam signals indicate risk, and how marketers can identify reputation issues before performance drops.
  • Deliverability: Inbox Placement
    • This module introduces inbox placement as an operational discipline focused on list hygiene, suppression management, re-engagement thresholds, send cadence, and warm-up protocols. It covers how marketers can act on deliverability data to reduce bounces, manage inactive contacts, and protect sender reputation before campaign performance declines.
  • Deliverability: Technical Authentication
    • This module introduces email authentication as the technical foundation of deliverability. It covers how SPF, DKIM, and DMARC verify sender identity, protect domains from spoofing, and help mailbox providers evaluate legitimate email more reliably.

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ansrsource instructors

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