Emotional Intelligence for Business Professionals

Overview

It was once believed that intelligence was the metric that would determine a person's success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you'll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you'll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills. Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence. In this course, you will explore the concept of emotional intelligence. You will: • Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations. • Assess and develop your personal emotional intelligence competencies. • Assess and develop your social emotional intelligence competencies. • Practice emotional intelligence in common workplace scenarios. This course requires that you have Microsoft Office installed on a Windows PC. The course setup instructions provided in the first module of the course go into more detail about the hardware and software requirements.

Syllabus

Recognizing the Benefits of Emotional Intelligence

Being aware of, and understanding, the competencies you need to manage your feelings and improve your social skills are essential if you want to maximize your performance and effectiveness as a member of your organization. In this lesson, you will explore emotional intelligence skills, and identify the impact of emotional intelligence on the workplace.

Increasing Your Personal Emotional Intelligence in the Workplace

In the last lesson, you identified EQ skills and explored the benefits of emotional intelligence in various workplace situations. Now you're going to discover strategies to improve each personal management skill in the EQ skill set. In this lesson, you will increase your personal emotional intelligence in the workplace.

Increasing Your Social Emotional Intelligence in the Workplace

In the last lesson, you developed your personal emotional intelligence skills. Now it's time to explore strategies to develop your ability to optimize interactions with coworkers and colleagues. In this lesson, you will increase your social EQ in the workplace.

Practicing Emotional Intelligence in the Workplace

You've reviewed the emotional intelligence skill set, assessed your own EQ skills, and acquired strategies that can help you improve your own emotional intelligence. Now, it's time to review strategies for applying emotional intelligence to common workplace scenarios. In this lesson, you will explore how to practice emotional intelligence in the workplace.