Drive ITIL SVS Transformation Strategy

Fewer than a third of enterprise digital-transformation programs hit their stated targets — and the ones that do usually have a roadmap tied to numbers, a portfolio review willing to defund what isn't working, and a governance model the business actually follows. This course teaches CIOs, VPs of IT, and transformation officers to own all three, not just the technology rollout. You'll design a 12-month transformation roadmap that aligns the five ITIL 5 Service Value System components to quantified business outcomes, governance milestones, and phased investment — specific enough to survive an executive steering committee's budget approval meeting. You'll evaluate a portfolio of transformation initiatives against ITIL 5 value-stream and performance-benchmarking criteria, rank them by strategic fit and ROI, and recommend reallocating $10M away from two programs that are hitting their milestones but losing the strategic argument. And you'll establish a governance framework — decision rights, OKR cadence, continual-improvement checkpoints — matched to each business unit's own maturity, and secure a skeptical leader's endorsement instead of just distributing the charter. Through a realistic roadmap-design exercise, a portfolio-evaluation activity, and a capstone endorsement conversation, you'll build skills you can apply to your own organization's transformation strategy immediately. Designed for IT management roles (CB4). Beginner (Foundation) level; no prior ITIL certification required. By the end of this course, you will be able to: - Design an enterprise-level digital transformation roadmap that aligns ITIL 5 Service Value System components to quantified business outcomes, governance milestones, and 12-month investment priorities - Evaluate a portfolio of ongoing transformation initiatives against ITIL 5 value stream criteria to prioritize funding and retire low-value efforts - Establish a governance framework that assigns decision rights, OKR cadences, and continual-improvement checkpoints to ensure long-term adoption of ITIL 5 practices across business units No prior ITIL certification required. This course assumes exposure to enterprise budgeting cycles, portfolio governance, and working across business-unit leadership, and is written for CB4 Executive Professionals in IT Management — CIOs, VPs of IT/Digital, and Chief Data/Transformation Officers who own transformation strategy, funding decisions, and governance adoption at the enterprise level, not a single program within someone else's portfolio. Access to the provided SVS-to-outcomes roadmap template, portfolio evaluation scorecard, and governance charter template is needed for the applied activities.