Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Coursera

Customer Experience: How To Delight Customers

via Coursera

Overview

Google, IBM & Meta Certificates — All 10,000+ Courses at 40% Off
One annual plan covers every course and certificate on Coursera. 40% off for a limited time.
Get Full Access
Learn to create an amazing customer experience for your customers through which you delight your clients, and retain them longer. You will also learn how to identify potential friction points in your business where customers might be potentially unhappy, and turn those moments into ones where you delight clients.

Syllabus

  • Welcome to the course
  • Exploring customer experience further
  • Exercises

Taught by

Alex Genadinik

Reviews

Start your review of Customer Experience: How To Delight Customers

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.