Effective Business Communication (Live Online)

Overview

Students will improve their communication skills with other people in their workplace.

The course is interactive, fast-paced, fun, and full of tips and techniques you can use immediately.

Learning Objectives:

Upon successful completion of the Business Communication Styles and Techniques:

Use different interpersonal communication styles and Techniques
Make a Good First Impression
Build rapport
Ask and Answer Questions
Use Nonverbal Communication, Give Feedback, and Empower Employees
Communicate with Peers, Supervisors, Subordinate, and Customers/Vendors
Promote Ideas and Handle Negotiations
Deal with Human Resource Issues
Understand how Communication can define a Company's Culture
Build a Positive Culture

Detailed Course Outline

Communication Styles and Methods

Identify primary and secondary communication styles
Communicate using various verbal and non-verbal modes

First Impressions and Building Rapport

Identify elements that influence first impressions
Build rapport and establish creditability with others
Build positive relationships

Building Relationships through Feedback

Use paraphrasing effectively
Provide positive and constructive feedback in business setting

Communication with Supervisors

Identify with types of ineffective supervisors
Interact with an ineffective supervisor, promote an idea and accept constructive criticism

Communications with Colleagues and Subordinates

Identify guidelines for communicating with colleagues
Take steps to apologize to subordinates
Use appropriate steps to refuse subordinates requests
Dismiss a subordinate

Communicating with Customers and Vendors

Respond to customer complaints
Reject a vendor contract without rejecting the vendor
Address a complaint to a vendor

Organizational Culture

Determine the nature of organization culture
Use the cultural network to your advantage
Identify the elements of physical culture that affect interpersonal communication
Identify ways managers can build a positive culture

What's included