Enhance your professional communication effectiveness with your colleagues, team members, and business contacts. This course features an interactive, engaging, and practical approach that delivers immediately applicable tips and techniques you can incorporate into your work interactions.
Course Learning Outcomes:
Upon successful completion of Business Communication Styles and Techniques, you will be able to:
- Employ different interpersonal communication styles and apply relevant techniques
- Create positive and lasting first impressions
- Develop genuine rapport with diverse colleagues
- Ask thoughtful questions and provide substantive answers
- Communicate using effective nonverbal techniques, deliver constructive feedback, and foster employee development
- Navigate communication with peers, supervisors, subordinates, and external customers or vendors
- Present your ideas persuasively and navigate negotiation discussions successfully
- Address human resources challenges and sensitive workplace issues
- Recognize how communication shapes organizational culture and workplace climate
- Actively contribute to building a positive organizational culture
Comprehensive Course Outline:
Communication Styles and Methods
- Recognize your primary and secondary communication style preferences
- Express yourself using diverse verbal and non-verbal communication modes
First Impressions and Building Rapport
- Understand the key elements that shape first impressions in professional settings
- Develop rapport and build professional credibility and trust with others
- Create the foundation for positive long-term professional relationships
Building Relationships through Feedback
- Use paraphrasing and reflective listening to enhance understanding
- Deliver both positive reinforcement and constructive feedback in professional contexts
Communication with Supervisors
- Identify patterns and characteristics of ineffective supervisory relationships
- Navigate challenging supervisor relationships, advocate for your ideas, and handle critical feedback professionally
Communications with Colleagues and Subordinates
- Apply established guidelines for communicating effectively with peer colleagues
- Use appropriate approaches for apologizing to direct reports
- Employ respectful methods to decline requests from team members
- Handle difficult conversations regarding termination professionally
Communicating with Customers and Vendors
- Address and resolve customer complaints appropriately
- Decline a vendor contract while preserving the vendor relationship
- Raise complaints to vendors in a professional manner
Organizational Culture and Workplace Environment
- Understand the characteristics and values that define your organizational culture
- Leverage informal communication networks to your advantage
- Recognize how the physical workplace environment influences interpersonal interactions
- Discover the strategies managers can implement to cultivate a positive organizational culture
Course Materials and Support
- Business Communication Training Manual for ongoing reference
- Official Certificate of Course Completion
- Six-month complimentary Repeat Policy, giving you flexibility to refresh your learning
