In competitive times like these, customers are constantly reevaluating service providers and vendors. Developing a solid rapport with customers is the key to achieving stability and growing business. This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner. Learn proven skills for navigating critical conversations aligned with client business goals and maintaining positive communication with a consultative mindset. Get hands-on practice applying these skills in class. After just 1 day, you’ll know how to build relationships that can thrive in any business climate.
What You Will Cover
- Articulating how you help clients achieve business goals
- Using communication skills that build trust and rapport
- Planning to identify and align with client styles
- Managing responses to challenging client situations
- Practicing the art of influencing
How Will You Benefit
- Learn to transform client challenges into opportunities
- Navigate critical conversations for mutual benefit
- Know the process for gaining trusted advisor status
- Craft compelling messages that inspire and influence
- Recognize personality types to adapt your communication style
Who Should Attend
Customer service and sales professionals or independent business professionals who wish to deepen their relationships with clients, increase their sales and grow their book of business.
