Develop your strategic thinking and decision-making skills as a project manager. This course teaches you to define success metrics, solve problems with data, navigate ambiguity, and turn conflict into better outcomes—enabling you to lead projects confidently, even in complex situations.
Overview
Syllabus
- Unit 1: Defining and Tracking Project Success
- Selecting Success Metrics
- Justifying Project Metrics
- Designing Effective Project Feedback Loops
- Unit 2: Leveraging Data for Strategic Problem-Solving
- Discussing Project Delays with Data
- Uncovering Scope Creep Using the 5 Whys Framework
- Adapting Team Processes to Prevent Scope Creep
- Unit 3: Navigating Ambiguity with Confidence
- Prioritizing Ambiguous and High-Stakes Tasks
- Communicating a Milestone Decision Under Vendor Delay
- Adapting Project Priorities with Confidence
- Unit 4: Turning Conflict into Better Decisions
- Addressing Conflict with Empathy
- Navigating Change and Team Concerns
- Appreciating Diverse Perspectives