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CodeSignal

The "What’s This Really About" Conversation

via CodeSignal

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Overview

This course focuses on conversations where the underlying meaning isn't immediately clear. Learners will practice identifying true motivations, understanding the context of conversations, and uncovering the deeper issues driving communication. It emphasizes the importance of going beyond surface-level communication to discover what’s really at stake.

Syllabus

  • Unit 1: Identifying Hidden Motivations
    • Uncover Hidden Motivations in Conversations
    • Discovering What's Beneath the Surface
    • Effective Team Communication Skills
  • Unit 2: Contextualizing Conversations
    • Adapting Feedback to Contexts
    • Interpreting Context in Conversations
    • Mastering Empathetic Leadership Communication
  • Unit 3: Clarifying Misunderstandings
    • Practicing Identifying Potential Misunderstandings
    • Clarifying Misunderstandings through Questions
    • Maintaining Rapport While Clarifying Misunderstandings
  • Unit 4: Tackling Complex and Hidden Issues
    • Addressing Unspoken Workplace Tensions
    • Navigating Hidden Sales Concerns
    • Navigating Emotionally Charged Conversations

Reviews

4.0 rating, based on 1 Class Central review

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  • Profile image for Pavni Agrawal
    Pavni Agrawal
    this is very well oriented course with practice problems. this helps in rebuilding confidence. rather than all other course it had other teaching way that we apply in practical day to day life and this is one of the main goals. this certificate of completion really feels worth of.
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