Develop the skills to guide organizations through change with empathy, strategic foresight, and partnership. Learn to assess readiness, communicate with clarity, and sustain engagement throughout the change journey.
Overview
Syllabus
- Unit 1: Understanding the Impact of Change on Operations and People
- Identifying Employee Reactions to Change
- Encouraging Alternative Approaches to Change
- Guiding Leadership During Organizational Change
- Unit 2: Advising Through the Midpoint of Organizational Change
- Clarifying "Zones" of Change
- Supporting Team Goal-Setting Through Change
- Coaching Managers Through Change
- Unit 3: Communicating Change with Foresight
- Structuring Change Rollout Plans
- Reinforcing People-Centered Strategic Goals
- Setting the PACE for Managers Through Change
- Unit 4: Sustaining Momentum and Engagement Post-Change
- Sustaining Engagement After Workflow Change
- Crafting 30-60-90 Day Post-Change Cadences
- Highlighting Progress and Wins Post-Change