Fundamentals of Gen AI Change Management

Gen AI is not just another technology change. It fundamentally alters how work is performed, how roles evolve, and how organizations adapt. In this course, you will learn how to manage Gen AI-driven transformation in a way that reflects its speed, variability, and continuous nature. You’ll understand how Gen AI changes the structure of work itself, shifting roles from execution to supervision and orchestration. You’ll learn why traditional change management approaches break down in this context, and how to replace them with more adaptive, iterative models. The course also introduces a practical maturity model to assess where organizations stand, and a set of common failure modes that explain why many Gen AI initiatives stall or collapse. What makes this course unique is its focus on how change actually behaves in Gen AI environments. Not just frameworks, but dynamics. By the end, you will be able to diagnose transformation challenges, anticipate resistance, and guide organizations through Gen AI adoption with clarity and control.