You'll apply Directing, Coaching, Supporting, and Delegating in everyday management moments, matching the right amount of direction and support to each person's development level. You'll practice giving a novice structure, coaching a partly-skilled report, re-engaging a disengaged expert, and flexing your style as people grow.
Overview
Syllabus
- Unit 1: Directing Work with Clarity
- Recognizing When to Direct
- Directing a Willing Beginner
- Writing a Brief a Novice Follows
- Unit 2: Coaching Through Capability Gaps
- Diagnosing When to Coach
- Coaching Through Wavering Confidence
- Designing Coaching Check Ins That Develop
- Unit 3: Supporting Capable Performers
- Supporting Capable but Uncertain Performers
- Reconnecting With a Disengaged Expert
- Supporting Without Taking It Back
- Unit 4: Mastering Strategic Delegation
- Recognizing Genuine Autonomy Readiness
- Handing Off Ownership to Emily
- Matching Leadership Style to Each Report