AWS SimuLearn: Create an AI Smart Assistant

AWS SimuLearn is an online learning experience that pairs generative AI-powered simulations with hands-on practice to help individuals learn how to translate business problems into technical solutions through the simulation of dialog between a customer and a technology professional.

AWS SimuLearn:
Create an AI Smart Assistant

In this AWS SimuLearn assignment, you review a real-world scenario, helping a fictional customer design a solution on AWS. After the design is completed, you build the proposed solution in a guided lab within a live AWS Management Console environment. You gain hands-on experience working with AWS services, using the same tools technology professionals use to construct AWS solutions.

How it works

AWS SimuLearn is powered by generative AI to help develop your soft skills, such as communication and problem-solving, in life-like conversations with AI-generated customers. An AI quiz agent evaluates your conversation responses, and an AI helper agent, Dr. Newton, is available when you get stuck. After each solution-building conversation, you build and validate the solution in a live AWS Management Console environment.

Simulated business scenario

The HR department is struggling to respond to over 500 daily employee requests for information. The majority of the requests are about policies, benefits, and procedures. Also, the requests can currently be handled only during business hours and are limited in the number of simultaneous replies. This needs immediate intervention.

Learning objectives

Determine how to use Amazon Bedrock to create automated customer service solutions.
Determine how to setup an Amazon Bedrock agent with knowledge bases.
Demonstrate how to add action groups to an Amazon Bedrock agent.