In this course, you will learn how to view important information about troubleshooting an Amazon Elastic Compute Cloud (Amazon EC2) Linux instance. You can use this information to help troubleshoot common issues and provide effective support case details if you need to escalate to Amazon Web Services (AWS) Support.

• Course Level: Intermediate
• Duration: 30 Minutes
  
  

Activities

This course includes presentations, troubleshooting scenarios, and helpful resources.

Course objectives

In this course, you will learn to:

• Recognize and resolve issues with Amazon EC2 Linux instances.
• Employ best-practice troubleshooting methodologies when investigating issues with Amazon EC2 Linux instances.
• Locate and apply available AWS Support documentation for issues with Amazon EC2 Linux instances.
• Recognize and record relevant information to escalate Amazon EC2 Linux instance issues to the AWS Support team.
  
  

Intended audience

This course is intended for:

• Engineers who manage Amazon EC2 Linux instances
  
  

Prerequisites

We recommend that attendees of this course have:

• Basic knowledge of the AWS Management Console and Amazon EC2 instances
  
  

Course outline

•        Obtaining Information About Your Instance
•        Monitoring Amazon EC2  Instances
•        A Troubleshooting Approach
•        Amazon EC2 Console Troubleshooting Tools
•        Potential Amazon EC2 Linux Issues
•        Troubleshooting Instance Launch Issues
•        Troubleshooting Instance Connection Issues
•        Troubleshooting Stuck in Stopping, Shutting-Down, or Terminating States
•        Troubleshooting Failed Status Checks
•        Troubleshooting Unreachable Instances
•  Getting Help