Course description
In today’s globalized economy, exponential technology developments and cultural evolution, we experience more change than ever, including major crisis events in rapid succession.
Leaders and managers need to perform in unstable, unpredictable, and disruptive environments on a daily basis. This calls for specific attitudes, behaviors and skills capable of coping with this reality, and to excel when taking on the role of “Crisis Leader” (planning and preparation, management processes and procedures, delegation and empowerment, communication and engagement, self-awareness, resilience, etc.).
Few events test the limits of Crisis Leadership as a major airline accident. By providing examples, reflections and lessons learned through different roles and responsibilities in such accidents, we offer three clear spaces where organizations, teams and individual leaders can prepare, execute and assume leadership roles on behalf of multiple stakeholders.
Learning outcomes
At the end of this course, participants will be able to:
- Understand the strategic environment required to effectively identify risks, anticipate consequences, and enable a successful crisis management culture in the organization
- Become aware of core management processes involving people, policies, and systems required before, during and after a crisis event
- Understand the leadership skills, attitudes and behaviors required to be an effective crisis leader
- Reflect on your current readiness to lead a crisis, and the design of an action plan to address improvement opportunities to enhance your crisis leadership presence.
Who should attend
- Team Leaders
- Supervisors
- Managers
- Middle and Senior Management with people responsibilities and oversight of critical business functions (Commercial, Operations, Finance, HR, Business Development, Strategic Planning, Safety, Quality, Emergency Response, IT, Business Continuity, Emergency Response, Crisis Communications, etc.).
