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University of California, Irvine

Communication in the 21st Century Workplace

University of California, Irvine via Coursera

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Overview

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The modern workplace is more diverse than ever, encompassing varied generations, cultures, and work environments (remote, hybrid, in-person). This course addresses the critical need for effective communication strategies in this dynamic landscape. You will learn to identify and adapt your communication style to enhance team productivity and build stronger connections with colleagues from all backgrounds. This course is for professionals, managers, and team members looking to improve their communication skills in diverse business settings. By the end of this course, you will be able to: 1. Identify your own communication style and its impact on others. 2. Describe methods to increase effective communication in varied contexts. 3. Discuss how changing demographics affect workplace communication. 4. Differentiate between the five working generations and their communication preferences. 5. Identify communication benefits and challenges of different work environments. 6. Discuss effective techniques for communicating with a diverse workforce. 7. Implement a flexing communication strategy to better communicate with your workplace team. To be successful in this course, a basic understanding of workplace dynamics and a desire to improve communication skills are recommended. No specific software tools are required.

Syllabus

  • Your Communication Preferences
    • Welcome to Communication in the 21st Century Workplace! In this foundational module, you'll discover your unique communication style and preferences. Understanding how you 'show up' in the workplace is the first step to becoming a more effective communicator in our rapidly changing world. We'll explore how your energy, information intake, decision-making, and pace preferences shape your interactions. Through activities and knowledge checks, you'll reflect on individual styles and identify methods to enhance your communication. Focus on self-reflection to maximize your learning.
  • Managing Communication Change Drivers
    • Welcome to this module! The 21st-century workplace is shaped by many factors, from technology to remote work and an increasingly diverse workforce. Here, you'll explore these communication change drivers, focusing on how changing demographics impact workplace communication. You'll learn to differentiate between working generations and identify communication benefits across various work environments. To succeed, consider how these global shifts affect your daily interactions.
  • Flexing Communication
    • In this module, you'll master the art of 'flexing communication' – tailoring your messages for clarity and impact. Building on your understanding of personal styles, you'll learn to adapt to others, fostering more effective communication and collaboration within your workplace team. Through discussion and knowledge checks, you'll implement a flexing communication strategy, recognize its benefits, and recall key improvement strategies. Practice adapting your messages to see immediate results.
  • Enhancing Communications
    • Discover the A.B.I.D.E. model, a powerful framework for clear, flexible communication and collaboration in the 21st century. This module introduces five key behaviors designed to provide ongoing support and guidance for your workplace communication. You'll discuss how specific A.B.I.D.E. elements can improve your current team's communication. In our final knowledge check, you'll name each element and articulate how this model enhances overall communication. Apply these behaviors to transform your team interactions.

Taught by

Patricia Bravo

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Reviews

3.0 rating, based on 6 Class Central reviews

4.5 rating at Coursera based on 3925 ratings

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  • Anonymous
    The teacher doesn't apply the techniques she teach ie: talks toot fast and don't use 'eye' contact with the camera.
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    1
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