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Classroom Contents
Transforming Data into Business Solutions with AI - Salesforce's Approach
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- 1 - Introduction
- 2 - Clara Shih's Role at Salesforce AI
- 3 - Evolution of AI in Customer Service
- 4 - Importance of Trust in AI Applications
- 5 - Introduction to Salesforce's Prompt Builder and Copilot Studio
- 6 - AI's Impact on the Job Market
- 7 - The Concept of Trust-First AI
- 8 - Salesforce's Approach to Data Privacy and AI Ethics
- 9 - Leveraging AI for Salesforce Internal Operations
- 10 - The Creation and Implementation of Salesforce AI Tools
- 11 - Clara Shih's Personal AI Projects and Interests
- 12 - Challenges in Bringing AI Products to Market
- 13 - Clara Shih's Vision for the Future of AI
