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0:00 - Introduction of Speaker and Panel
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Classroom Contents
Transform Contact Center into a Growth Engine with Agentic CX
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- 1 0:00 - Introduction of Speaker and Panel
- 2 00:19:58 - Demo: Language Translation and Multilingual Capabilities
- 3 00:20:33 - Voice Agent Preview Program Invitation and QR Code
- 4 00:27:04 - Demonstration: Lenovo contact center powered by Dynamics 365
- 5 00:28:47 - Ava uses AI-driven Quality Insights to improve service operations
- 6 00:31:02 - Microsoft Partner of the Year awards introduced by Diana Cheng
- 7 00:38:20 - Biggest risk of delaying modernization: being left behind by the market
- 8 00:40:03 - Overview of AI-powered service transformation and partner skilling opportunities
- 9 00:43:34 - Contact Center Accelerate program and closing acknowledgments with call to action
