Completed
00:05:36 - Human-agent collaboration improving customer service experience
Class Central Classrooms beta
YouTube videos curated by Class Central.
Classroom Contents
Scaling Responsible AI - PwC's Global Copilot Deployment and the Rise of Agentic AI
Automatically move to the next video in the Classroom when playback concludes
- 1 0:00 - Importance of Microsoft partnership for reliable AI implementation
- 2 00:01:27 - Discussion on how AI impacts business models, partnerships, and workflows
- 3 00:02:11 - Jim shares that PwC has one of the largest Copilot deployments globally 230,000 users in 100 countries
- 4 00:03:00 - Focus shifts to business process transformation and optimization
- 5 00:03:51 - Scaling adoption: 230,000 Copilot licenses and engagement activities
- 6 00:05:14 - Demonstrating business results: efficiency gains through code generation
- 7 00:05:36 - Human-agent collaboration improving customer service experience
- 8 00:06:44 - Beyond efficiency: building adoption through demonstrated value
- 9 00:10:12 - Highlighting the importance of organizational behavior and C-suite mindset
