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00:00 Introduction and Agenda
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Classroom Contents
Revolutionizing Customer Experience Through AI and Data
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- 1 00:00 Introduction and Agenda
- 2 01:06 The Importance of Transforming Customer Experience
- 3 02:22 Current State of Customer Experience
- 4 04:10 Key Challenges in Current CX Strategies
- 5 05:30 Data-Driven CX Strategy
- 6 08:30 Steps to Data Integration
- 7 10:59 Extracting Actionable Insights
- 8 12:40 Incorporating AI and Machine Learning
- 9 15:21 Driving CX Transformation with AI
- 10 20:12 Preparing for CX Transformation
- 11 24:56 Conclusion
