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00:07:30 - Transition to Visa case study and introduction of Lydia Daldos sharing real-world results
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Classroom Contents
Resolve Cases Faster in Service with Agentic CRM
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- 1 0:00 - Example of natural language playbooks and real-time AI customization
- 2 00:06:13 - Launch of Agent Hub for managing and measuring AI agents
- 3 00:07:30 - Transition to Visa case study and introduction of Lydia Daldos sharing real-world results
- 4 00:08:27 - Visa’s Global AI-Driven Network Connecting Billions
- 5 00:14:13 - Demonstration of Agentic AI Capabilities for Merchants
- 6 00:25:00 - Setup of intent agent and creation of intent library using historical data
- 7 00:29:26 - Introduction to fleet of agents enabling smooth transitions between simple and complex workflows
- 8 00:30:02 - Case management agent confirms credit limit increase and closes customer issue
- 9 00:35:44 - Session wrap-up, partner spotlight, and Ignite follow-up sessions information
