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31:03 Will AI hurt customer support jobs?
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Classroom Contents
How to Become an AI-First PM and Designer
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- 1 00:00 Will AI make us dumber and lazier?
- 2 01:32 How PMs and designers can skill up on AI
- 3 05:05 AI will further separate great vs. mediocre PMs
- 4 09:00 The rise of "AI PMs" and how to learn without the BS
- 5 13:44 What Paul looks for when hiring people to work on AI
- 6 16:32 How building AI products is different
- 7 21:05 Why is customer support so terrible
- 8 26:48 How AI will transform customer support
- 9 31:03 Will AI hurt customer support jobs?
- 10 33:00 Why AI products challenge "start with the customer problem"
- 11 38:26 Think big, start small, ship to learn
- 12 46:08 Closing words for advice for building in the age of AI
