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Go Back to the Basics with Your Processes - Improving Operations Without Technology
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- 1 Intro
- 2 Goals for this presentation 1. Understand that Technology is a piece of the puzzle when improving operations 2. How to understand your operations through metrics and maps 1. How to write a business c…
- 3 Security Operations Centers
- 4 Who can we learn from?
- 5 Operational Complexity - Three Mile Island Nuclear Meltdown What didn't go wrong?
- 6 Change is Difficult!
- 7 Change Entails...
- 8 Understanding your process
- 9 The Turtle Diagram
- 10 How many clocks in a process?
- 11 Measurement Systems
- 12 Overall SOC Operational Capacity Model
- 13 Team Productivity in a Global Environment
- 14 Mapping Processes
- 15 What a Process Map doesn't account for
- 16 Summary
