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Intro: Beyond Surveys—Real‑Time NPS Prediction with LLMs + Telemetry
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Classroom Contents
Beyond Surveys - Real-Time User Satisfaction Prediction
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- 1 Intro: Beyond Surveys—Real‑Time NPS Prediction with LLMs + Telemetry
- 2 NPS 101: What Net Promoter Score Measures
- 3 How NPS Is Calculated Detractors, Passives, Promoters
- 4 How Companies Collect NPS Today and Why It’s Slow
- 5 The 4 Big Problems with Traditional NPS Surveys
- 6 The Big Idea: Predict Sentiment Without Surveys
- 7 Introducing DNPS: Dynamic Net Promoter Score
- 8 DNPS Architecture Overview: Ingestion → AI Engine → Insights
- 9 Data Collection: Behavior, Telemetry, and Text Feedback
- 10 Data Processing Pipeline: Cleaning, Alignment, Feature Extraction
- 11 Hybrid Modeling: Structured + Sequence + Text Models
- 12 Fusion Layer + Explainable AI SHAP/LIME
- 13 Results: Accuracy, Ablation Study, and Real‑Time Latency
- 14 Key Drivers & Business Value from Explainability Insights
- 15 Limitations, Future Work, and Closing
