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00:00 Rethinking CX: Enterprise AI Beyond CRM
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Classroom Contents
Beyond CRM - AI-First Customer Experiences with Full Enterprise Context
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- 1 00:00 Rethinking CX: Enterprise AI Beyond CRM
- 2 05:19 Why “All-in-One” Robots & CRM Aren’t Enough
- 3 09:00 Demos Intro: Marketing, Sales, Service & Enterprise Collaboration
- 4 11:14 Demo—AI Marketing: Orchestration, Targeting, & Program Briefs
- 5 17:42 Demo—AI Sales: Seller Productivity, Opportunity Management & Upsell
- 6 24:01 Demo—Customer Engagement, Renewal & Quote-to-Close
- 7 32:01 Demo—AI Service: Root Cause, Automation & KPI Monitoring
- 8 39:18 Metrics, Automation Payoff & End-to-End Service Insights
- 9 40:12 Session Wrap: CX Transformation, Taking Action & Future Outlook
