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00:00 Introduction and Welcome
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Classroom Contents
AI-Driven Customer Experience - Evolution, Applications, and Ethical Challenges
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- 1 00:00 Introduction and Welcome
- 2 00:23 The Evolution of Customer Experience
- 3 02:14 Three Pillars of AI-Driven Customer Experience
- 4 04:32 AI in Retail, Finance, and Healthcare
- 5 08:25 Case Study: AI in Customer Feedback
- 6 13:50 Modern AI Agents and Their Applications
- 7 16:05 AI Across Various Industries
- 8 18:59 Ethical Challenges and Best Practices
- 9 23:18 Conclusion and Path Forward
