Customer Relationship Management (CRM) Courses and Certifications

Coursera

Get Started with HubSpot

28 ratings at Coursera

Set up a customer relationship management system in HubSpot's free app: organize contacts, connect email integrations, add team members, and follow up on leads.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

Salesforce Development For Beginners

1120 ratings at Udemy

Learn about the basics of Apex Programming. Become a Salesforce Developer with no prior programming experience.

• Udemy
• 1 hour 26 minutes
• Self-Paced
• Free Online Course

Salesforce Admin Certification Prep (Live Online)

22 ratings at CourseHorse

Build the skills you need to become a certified Salesforce admin in this hands-on online course.

• CourseHorse
• 40 hours
• Self-Paced
• $3,495.00

Starweaver;  IBM Career Certificate

IBM Sales Representative

21 ratings at Coursera

Learn B2B SaaS selling: prospect across channels, apply SPIN Selling and BANT qualification, handle objections, negotiate and close, manage pipelines in Salesforce and HubSpot, and use generative AI.

• Coursera
• 8 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 6 courses

LearnKartS

Salesforce Reports and Dashboards

15 ratings at Coursera

Create and customize Salesforce lead, contact, and account reports, build dynamic dashboards with charts, and use the Lightning Report Builder to summarize and export data.

• Coursera
• 2 hours 56 minutes
• Self-Paced
• Paid Course

LearnKartS

Salesforce Admin Functions

15 ratings at Coursera

Secure and automate a Salesforce org: role hierarchies, permissions, object-level access, Chatter, data management, Workflow, Process Builder, Approvals, and deployments with change sets and VSCode.

• Coursera
• 3 weeks, 4 hours a week
• Self-Paced
• Paid Course

Coursera

Customer Support digital transformation with HubSpot

14 ratings at Coursera

Customize a HubSpot CRM to digitize customer support processes, identify types of business digitization, and evaluate alignment with your existing business strategy.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

LearnKartS Career Certificate

Salesforce Platform App Builder Certification Prep

14 ratings at Coursera

Prepare for the CRT-403 Platform App Builder exam: model Salesforce objects and fields, configure profiles and sharing, automate with Flows, build Lightning apps, and deploy with change sets.

• Coursera
• 8 weeks, 3 hours a week
• Self-Paced
• Paid Course
• 4 courses

EDUCBA

Customer Relationship Management with Case Study

13 ratings at Coursera

Build CRM strategy through a case study: run observations, geo-profiling and CRM audits, apply PESTLE and SWOT, and use Sales Force, Marketing and Service Automation.

• Coursera
• 3 weeks, 2 hours a week
• Self-Paced
• Paid Course

LearnKartS Career Certificate

Salesforce Admin & App Builder Certification Prep

9 ratings at Coursera

Configure and customize Salesforce: set up users, security and page layouts, build Lightning apps and flows, load data, create dashboards, and deploy with change sets.

• Coursera
• 4 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 5 courses

ADX201: Essentials for New Lightning Experience Administrators (Live Online)

8 ratings at CourseHorse

Gain a solid foundation in configuring, maintaining, and automating Salesforce systems, perfect for those new to the platform or aiming for certification.

• CourseHorse
• 40 hours
• Self-Paced
• $4,500.00

Salesforce.com: Sales Cloud Administration Essentials (Live Online)

8 ratings at CourseHorse

Build the skills and confidence to manage and customize Salesforce as business needs evolve.

• CourseHorse
• 33 hours
• Self-Paced
• $2,695.00

Introduction to Microsoft Dynamics GP (Live Online)

7 ratings at CourseHorse

Discover the essential tools and techniques to harness the power of Microsoft Dynamics GP, from navigating its interface to leveraging SmartList for insightful data analysis.

• CourseHorse
• 6 hours
• Self-Paced
• $595.00

LearnKartS

Salesforce Fundamentals and Setup

Configure Salesforce end to end: set up user profiles, roles and permissions, build custom objects, fields and page layouts, apply validation rules, and use Schema Builder.

• Coursera
• 2 weeks, 3 hours a week
• Self-Paced
• Paid Course

Getting Started with Zoho CRM for Sales Reps

Set up a Zoho CRM account, map sales functions to the system, automate sales force processes, and use the mobile app for field sales.

• Coursera
• 5 weeks, 6 hours a week
• Self-Paced
• Paid Course