Google Skills Courses

Google Threat Intelligence

Discover how to leverage Google's threat intelligence platform for proactive security, incident response, threat hunting, and attack surface management in this comprehensive training.

• Google Skills
• 8 hours
• On-Demand
• Free Online Course

AI Boost Bites: Automate tasks with Gemini and Apps Script

Discover how to automate task follow-ups using Gemini and Apps Script to create email drafts and boost productivity in under 10 minutes.

• Google Skills
• 15 minutes
• On-Demand
• Free Online Course

Generative AI for Developers

Dive into generative AI with a technical focus, covering diffusion models, attention mechanisms, transformers, BERT, image captioning, Vertex AI Studio, vector search, multimodal RAG, responsible AI, and MLOps.

• Google Skills
• 18-19 hours
• On-Demand
• Free Online Course

AI Boost Bites: Prompting like a Pro with Google Workspace

Master professional prompting techniques with Google Workspace AI tools through quick, practical demonstrations and hands-on challenges to boost productivity.

• Google Skills
• 15 minutes
• On-Demand
• Free Online Course

AI Boost Bites: Poke Holes in Your Strategy

Discover how to identify strategic weaknesses using AI-powered "Poke Holes" method for data-driven reviews and enhanced decision-making.

• Google Skills
• 15 minutes
• On-Demand
• Free Online Course

AI Boost Bites: Personalization with customized prompts

Unlock personalized AI prompting techniques with Google Workspace tools to enhance productivity and customize your workflow in just 15 minutes.

• Google Skills
• 15 minutes
• On-Demand
• Free Online Course

Advanced Performance Measurement

Explore advanced performance monitoring for Dialogflow CX virtual agents, covering metrics, log data analysis, BigQuery integration, SQL queries, custom dashboards, and collaboration techniques.

• Google Skills
• 1 hour
• On-Demand
• Free Online Course

Agent Summarization (Custom)

Learn to create concise summaries of customer interactions using Contact Center AI Agent Assist, covering data preparation, model building, deployment, evaluation, and improvement.

• Google Skills
• 45 minutes
• On-Demand
• Free Online Course

Agent Summarization (Custom)

Learn to create concise summaries of customer interactions using Contact Center AI Agent Assist, covering data preparation, model building, deployment, evaluation, and improvement.

• Google Skills
• 45 minutes
• On-Demand
• Free Online Course

Building Complex End to End Self-Service Experiences in Dialogflow CX

Learn to create complex conversational experiences with Dialogflow CX, covering voice agents, advanced settings, prebuilt components, multi-language events, and end-to-end flows for effective self-service routing.

• Google Skills
• 1 hour 45 minutes
• On-Demand
• Free Online Course

DFCX Virtual Agent Delivery Framework

Explore best practices for delivering CCAI virtual agents, covering governance, protocols, tools, and agile methodologies to ensure optimal performance and support.

• Google Skills
• 2 hours 45 minutes
• On-Demand
• Free Online Course

Advanced Webhook Concepts

Optimize Webhook connectivity for Virtual Agent self-service experiences, covering latency, error handling, technical considerations, and networking.

• Google Skills
• 45 minutes
• On-Demand
• Free Online Course

Advanced Conversation Design

Learn advanced conversational design principles for voice and chat channels, focusing on crafting engaging experiences that emulate human-like interactions across various scenarios.

• Google Skills
• 45 minutes
• On-Demand
• Free Online Course

Webhook fundamentals

Learn to integrate webhooks in Dialogflow CX development, exploring types, best practices, and effective implementation for Virtual Agent configuration.

• Google Skills
• 30 minutes
• On-Demand
• Free Online Course

Intro to CCAI and CCAI Engagement Framework

Explore Google's Contact Center AI solutions, including generative AI features, engagement models, business cases, and use cases for transforming customer service operations.

• Google Skills
• 1 hour 15 minutes
• On-Demand
• Free Online Course