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Apply management analysis tools: weighted sums, decision trees, fishbone diagrams and 5 Whys, logic models, process flowcharts, and composite performance indexes to improve public sector operations.
Assess computer-processed data for audits: apply GAO Yellow Book standards, evaluate system controls, run duplicate, range and date tests, and report limitations and reliability conclusions.
Move from staff to leader in the public sector: craft mission and vision statements, adapt leadership styles, delegate with SMART expectations, and design meaningful recognition.
Lead with emotional intelligence: assess self-awareness, self-management, social awareness and relationship management, practice active listening, read nonverbal cues, and deliver feedback that changes behavior.
Navigate the Federal Acquisition Regulation: apply its subchapters on competition and acquisition planning, contract types, socioeconomic programs, cost principles, contract administration, and standard clauses and forms.
Detect and prevent fraud in government contracting: recognize cost mischarging, defective pricing and collusion, apply False Claims Act remedies, and vet contractors via SAM.gov and FAPIIS.
Build supervisory skills: apply the Accountability Triangle, Maslow and Herzberg motivation theories, five conflict-handling styles, Situation-Behavior-Impact feedback, and a performance management cycle.
Build ethical decision-making skills for resolving dilemmas, managing independence hazards, and acting with moral courage in audit settings.
Learn to lead workplace change by assessing reactions, applying PDCA and ADKAR strategies, measuring adoption, and communicating clearly across the change lifecycle.
Learn how federal civilian agencies use revolving Working Capital Funds to recover costs, set rates, manage budgets, and measure financial performance.
Apply statistical sampling to audits: draw simple, stratified, and cluster samples in Excel, control sampling risk, and use ratio, difference, and attribute estimation.
Practical strategies for identifying difficult workplace behavior and using assertive communication to reduce conflict.
Estimate project schedules and budgets with work breakdown structures, analogous and parametric estimating, critical path forward and backward passes, and earned value management for control.
Detect, prevent, and investigate fraud: apply audit standards, GAO internal control concepts, red flag indicators, analytical detection techniques, and rules of evidence for investigative referrals.
Shift from doing tasks to getting results through others: apply Mintzberg's managerial roles, McClelland's motivators, power bases, and Bridges' transition model while supervising former peers.
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