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Build supervisory capability: planning and organizing, leadership, motivation and organizational control, with written assignments applying each topic on the job and preparation for the Certified Supervisor exam.
Learn to supervise effectively: communicate with individuals and groups, work with a culturally diverse workforce, and build a positive, customer-centric work environment.
Learn to lead and motivate employees as a supervisor: apply leadership styles, run the four-step control process, set quality standards, and read key financial statements.
Learn to supervise with a systematic decision-making process, SMART goals and planning tools, ethical standards, organizational structures, effective teams, and hiring, training and evaluating employees.
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