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Why Your FAQ Search Sucks and How I Fixed It

OSACon via YouTube

Overview

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Learn to build a high-performance semantic search application for FAQ systems in this 19-minute conference talk from OSA Con 2025. Discover why traditional FAQ search systems fail to deliver relevant results and explore a practical solution using just 300 lines of Python code. Examine the problem where over 60% of support tickets could be resolved through existing documentation but aren't due to poor search functionality. Watch a live demonstration of semantic search answering three differently worded questions in under 100 milliseconds using TiDB Open-Source and Amazon Bedrock embeddings. Get step-by-step implementation guidance and access to a cloneable repository that you can deploy on your own documentation system immediately after watching.

Syllabus

Why Your FAQ Search Sucks and How I Fixed It - OSA Con 2025

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OSACon

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