"We Will Work 5000 Hours" - One Bank's Journey to Conquer Burnout in Cyber

Learn how FirstBank achieved zero turnover in their incident response team despite managing 5000 hours of incident response work, as Director of Security & Incident Management Emy Dunfee and CISO Brenden Smith share their innovative approach to combating employee burnout in cybersecurity roles. Discover both creative and traditional strategies this regional bank implemented to retain incident response staff without relying on salary increases or bonus incentives. Explore practical solutions for one of the cybersecurity industry's most persistent challenges - keeping talented professionals engaged and preventing the high turnover rates that plague incident response teams. Gain insights into sustainable workforce management practices that can be applied across different organizational contexts to build resilient cybersecurity teams while maintaining operational effectiveness.