User-Centered Design - Understanding User Perspective and Empathy Mapping

Learn user-centered design principles through this 33-minute lecture that explores the UCD framework and introduces empathy mapping techniques for effective UX research. Discover the critical differences between mental models and conceptual models while understanding how empathy and information architecture shape user experiences. Master conceptual modeling approaches for creating intuitive interfaces and implement best practices for persona-driven UX design that puts users at the center of the design process.