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Explore how to leverage OpenTelemetry for extracting actionable business insights from multi-tenant SaaS applications in this 29-minute conference talk from Conf42 Cloud 2025. Learn about the challenges with traditional telemetry approaches and discover how Chef360™ implements a telemetry-driven strategy for scalability. Examine the importance of telemetry data in understanding customer behavior and addressing MELT (Metrics, Events, Logs, Traces) model challenges in enterprise environments. Dive into practical OpenTelemetry implementation techniques for capturing and utilizing telemetry data across multi-tenant systems. Follow along with prototype demonstrations and technical details that showcase real-world applications. Compare new telemetry solutions against traditional approaches through animated demonstrations that illustrate the transformation of enterprise application lifecycle management. Gain insights into how telemetry data can drive business decisions and improve system observability in cloud-native environments.
