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Explore the hidden communication breakdowns that cause even the most intelligent teams to fail in this 16-minute TED talk by psychology professor Tessa West. Learn how the 1999 NASA Mars mission failure resulted not from technical issues but from people simply not talking to each other effectively. Discover how assumptions, overlooked details, and "hidden languages" can quietly undermine team success, and examine the small but crucial shifts in communication that can dramatically improve how information is received and understood within organizations. Gain insights into the psychology behind team dynamics and practical strategies for preventing communication-related failures in your own collaborative work.
