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Explore a thought-provoking keynote address from SUI 2019 that challenges the notion of intuitive user interfaces in emerging technologies. Delve into lessons learned from the commercial development of multitouch systems and their application to AR/VR interfaces. Gain insights from Daniel Wigdor, an expert in human-computer interaction, as he shares his experiences from Microsoft, academia, and entrepreneurship. Discover the importance of intentional user experience design in capacitive touchscreen technology and how these principles can be applied to create functional and appropriate interfaces for augmented and virtual reality. Learn about the speaker's significant contributions to the field, including his role in developing Microsoft Kinect and Surface, as well as his work in commercializing research through multiple startups.