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This 29-minute conference talk from SREcon25 Americas follows Scott Laird's methodical approach to solving severe OpenSearch performance issues. Learn how he tackled an expensive, underperforming managed service by applying scientific principles: implementing basic monitoring, building analytical models, conducting targeted experiments, and ultimately achieving remarkable results. Discover the process that led to cutting system latency in half while reducing costs by more than 50%, and how the team established a framework for continuous improvement. Perfect for SREs and engineers facing similar performance challenges with managed services.
