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Handover Communications in Software Operations - Findings from the Field

USENIX via YouTube

Overview

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This talk presents interview-based research on handover communications in software operations. It considers verbal and written handovers during shift changes and on-call work, including their effect on engineers’ understanding and confidence.

Syllabus

SREcon23 Americas - Handover Communications in Software Operations: Findings from the Field

Taught by

USENIX

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