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Explore a unique approach to post-incident reviews in this 44-minute conference talk from SREcon22 APAC. Discover how ANZx, a large organization in a highly regulated industry, has developed an unconventional process that eschews traditional elements like root cause analysis, action item tracking, and incident count reporting. Delve into the safety science concepts underpinning this methodology, including Rasmussen's Safety Model, Dekker's Tunnel, and James Reason's 'Swiss Cheese Model' of Accident Causation. Learn about the importance of narrative, debriefing, and timeline analysis in understanding incidents. Gain insights into effective brainstorming techniques, recommendation development, and the role of metrics and Service Level Objectives in improving system reliability. Examine the benefits of this approach in reducing repeat incidents and fostering a culture of continuous improvement.
