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Evolution of Incident Management at Slack

USENIX via YouTube

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Overview

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This course examines how Slack developed incident management as a core engineering capability. It covers reliability crises, incident planning and training, severity levels, major incident command, on-call responsibilities, and managing simultaneous or long-duration incidents.

Syllabus

Intro
History of Slack
Reliability Crisis
Incident Management Vision
Incident Management Plan
Incident Management Training
Severity Levels
Major IC
Major IC oncall
Major IC responsibility
Simultaneous incidents
Area Command
Long Duration Incidents
Pillar Incidents
Whats Next
Ongoing Challenges
Recruitment and Training
Challenge of Success

Taught by

USENIX

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