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Off the Beaten Path - Moving Observability Focus from Your Service to Your Customer

USENIX via YouTube

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This talk examines how SRE teams can extend observability beyond service and business metrics to customer experience. It covers direct customer engagement, reproducing user experiences, capturing usability data at scale, feedback channels, and performance metrics.

Syllabus

Intro
Observability, for the next 20-30 minutes
Observability Focus - A Shift
Availability: Less Than What You Think It Is
Network Error Logging
Performance: More Than A Numbers Game
How do you debug usability issues?
What if you could see what your user saw?
And, had the data to solve the usability issue
Clarity-JS: Measure Usability @ Scale
From Usability to Accessibility
Ally Standards
The Ugly
A Good Feedback System Is....
People Want To Be Cool Too
Going Beyond Experimentation
Isn't That Dogfood?
Customer, Meet Engineer
How Does It Help Engineering?
The Feature You Work On Is 'The Site'
Observability: The Collective Path

Taught by

USENIX

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