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ServiceNow Essentials

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Overview

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Dive into the fundamentals of the Now Platform in this comprehensive 90-minute tutorial. Learn to navigate the user interface, master list and form management, and harness the power of the knowledge base. Explore platform architecture, configure your instance using guided setup, and design effective form layouts. Discover how to apply and create form templates, set up inbound actions and notifications, and administer the Service Catalog. Gain insights into reporting capabilities and locate essential resources to enhance your ServiceNow expertise.

Syllabus

Getting started with the Now Platform user interface.
Getting started with the application navigator.
Getting started with lists.
Getting started with forms.
How to use the knowledge base.
Overview of platform architecture.
Configuring your instance with guided setup.
Form layout and design.
Applying and creating form templates.
Configuring inbound actions and notifications.
Service Catalog administration overview.
Getting started with reports.
Locating resources.

Taught by

ServiceNow Support

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