Explore a conference talk that delves into the challenges and lessons learned when developing a product that initially fails to meet user needs. Discover how Mitch Connors from Aviatrix navigated the unexpected rejection of Istio's Ambient mode by prospective users, and how this experience reshaped his understanding of user empathy and product development. Learn valuable insights on fostering honest user feedback, understanding user perspectives on difficulty and ease, and grasping the true cost and value of cloud native platforms. Gain practical tactics and strategies for developing an empathetic understanding of users, which can be applied to improve product-market fit in cloud native and software development contexts.