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In this 24-minute talk from LeadDev San Francisco 2022, Plum Ertz explores how to design incident response processes with user experience in mind to support growing engineering teams. Learn how to move beyond relying on "hero engineers" who tackle every technical emergency to creating scalable systems that distribute responsibility. Through a real-world case study, discover workflows that enable cross-functional "neighborhood watch" teams to collaboratively address bugs and incidents, even during off-hours. The presentation offers practical strategies for evolving incident management as your team and technical landscape expand, ultimately allowing your technical heroes to step back from constant firefighting and achieve better work-life balance.
